# About Pix

* **Is the dashboard different for PIX and Boleto?**

 For now there is no difference on BIP between the two, just like the checkout page is hybrid, so is the merchant area.

* **If the payment is cancelled by the shopper, what is the correct flow?**

 There is no cancelling for Boletos or PIX. On the other hand, if shoppers want a reimbursement, the flow is the same as credit cards, via our API. The credit is made to the consumer in just a few moments.

* **How do Boleto reimbursements work for hybrid payments?**

 Nothing changes. Our support team will require the same purchase information (payment confirmation and shopper bank details) and follow the current flow.

* **How fast is a PIX payment processed?**

Payment confirmation will appear on your webhook in only 10 seconds. Be aware that you need to proactively follow the information in our platform.

* **How long after the payment is done can the merchant deliver their product?**

 Any product or services may be authorized immediately after payment confirmation (10 seconds as mentioned above).

* **If there is an issue, when should we report to the Customer Experience team?**

 Passed an hour from the payment. If in that period you received no confirmation in your reports, we kindly ask you to [open a ticket on our platform](https://primeiropay.atlassian.net/servicedesk/customer/portal/3), including the payment statement the transaction’s unique id (when available) so we can be as agile as possible.