PrimeiroPay
  • PrimeiroPay
  • Getting Started
    • Server To Server API
      • Preauthorization Card
      • Capture
      • Debit
      • Refund
      • Reversal
      • Schedule a Payment
      • Recurring
        • Initial Payment
        • Repeated Payment
      • Tax Identification Number
    • Hosted Checkout
      • Copy and Pay
        • Customization
        • Advanced Options
  • Getting Start With Adyen
  • Cash Based Payments
    • Boleto
    • Baloto
    • Oxxo
    • PagoEfectivo
    • PIX
      • About Pix
  • Webhook
    • Webhook Integration Guide
    • Examples for decrypting message
  • Paysafecard
  • One-Click Checkout
  • Ckeckout PayPal
  • Pulling our FX Rates
  • Going Live
  • Connect to SFTP
  • Disputes
    • Dispute notifications via webhooks
    • Disputes guides
  • Force Result Code
  • API Parameters Reference
  • Reporting Guidelines
  • Result Codes
  • Plugins
  • Tokenization & Registration
  • Tokenization
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  1. Cash Based Payments
  2. PIX

About Pix

Q&A about PIX

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Last updated 4 years ago

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  • Is the dashboard different for PIX and Boleto?

For now there is no difference on BIP between the two, just like the checkout page is hybrid, so is the merchant area.

  • If the payment is cancelled by the shopper, what is the correct flow?

There is no cancelling for Boletos or PIX. On the other hand, if shoppers want a reimbursement, the flow is the same as credit cards, via our API. The credit is made to the consumer in just a few moments.

  • How do Boleto reimbursements work for hybrid payments?

Nothing changes. Our support team will require the same purchase information (payment confirmation and shopper bank details) and follow the current flow.

  • How fast is a PIX payment processed?

Payment confirmation will appear on your webhook in only 10 seconds. Be aware that you need to proactively follow the information in our platform.

  • How long after the payment is done can the merchant deliver their product?

Any product or services may be authorized immediately after payment confirmation (10 seconds as mentioned above).

  • If there is an issue, when should we report to the Customer Experience team?

Passed an hour from the payment. If in that period you received no confirmation in your reports, we kindly ask you to , including the payment statement the transaction’s unique id (when available) so we can be as agile as possible.

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