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Disputes
All Brazilian transactions disputes will be informed in a report called Disputes Report.
This report will be placed in the merchant’s home folder in our SFTP (same folder merchant`s already receive other reports) and will contain all information about the disputes, including UniqueID, merchant transaction id, amount, dispute reason, dispute expiry date and a status – Open, Win, Lose.
Arquivo
Modificado
EXAMPLE__DISPUTES__REPORT_2019-12-23.csv
dez 24, 2019 by Fernando Garcia
EXAMPLE__DISPUTES__REPORT_2019-12-23.csv
3KB
Binary
EXAMPLE_DISPUTES_REPORT_2019-12-23.CSV
Name
Description
Format
Example
Record Type
The type of the record line. Can be Chargeback Second Chargeback, Chargeback Reversal
AN [a-zA-Z0-9_]
Chargeback
Psp Reference
Unique id of the transaction related to the dispute
AN [a-zA-Z0-9_]
8a83948355021710015507ccee0869a1
Merchant Reference
Reference for the transaction sent by merchant
AN [a-zA-Z0-9_]
c4345h534aVwJE
Payment Method
Brand of the card
AN [a-zA-Z0-9_]
VISA
Payument Date
Date of when the transaction happened in UTC
MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM)
12/23/2019 16:28:41 UTC(+00:00)
CB Notification Case Number
Identification of the dispute at the acquirer
AN [a-zA-Z0-9_]
2791QAT326851
Reason Code
Reason code of the dispute
NNN.NNN.NNN
000.100.222
Dispute Reason
Description of the reason code
AN [a-zA-Z0-9_]
Transaction Not Recognized By Cardholder
Payment Amount
Amount of original transaction
N13[0- 9]{1,10}\.[0 -9]{2}
54.12
Payment Currency
Currency of the original transaction using ISO4217
A3 [a-zA-Z]
BRL
Dispute amount
Amount of the dispute
N13[0- 9]{1,10}\.[0 -9]{2}
54.12
Dispute Currency
Currency of the original transaction using ISO4217
A3 [a-zA-Z]
BRL
Psp Notified At
Date of when PrimeiroPay was notified
MM/DD/YYYY
12/23/2019
Connector Tx Id
Transaction ID of the acquirer
AN [a-zA-Z0-9_]
10551804345FV948MMVD
Shopper Name
Shopper name informed in the original transaction
AN [a-zA-Z0-9_]
José Silva
Shopper email
Shopper email informed in the original transaction
AN [a-zA-Z0-9_]
Shopper IP
Shopper IP informed in the original transaction
AN [a-zA-Z0-9_]
234.235.124.243
Shopper Country
Shopper Country informed in the original transaction
AN [a-zA-Z]
BR
Card Bin
First 6 digits of the card
N6[0- 9]
411111
ThreeD Directory Response
Acqurer response for 3d directory, when available
AN [a-zA-Z0-9_]
A
ThreeD Authentication Response
Acqurer response for 3d authentication, when available
AN [a-zA-Z0-9_]
Y
Cvc2 Response
Acqurer response for CVC2 matching, when available
AN [a-zA-Z0-9_]
Y
Avs Response
Cvc2 mathcing Response
N2[0- 9]{1,10}\.[0 -9]{2}
12
Dispute Expiry
Date and time of when the dispute will be open and accepting defense materials.
MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM)
12/30/2019 16:28:41 UTC(+00:00)
Final Outcome
Open for new rtransactions, Win or Lose for when you win or lose a dispute.
AN [a-zA-Z0-9_]
Win
Sending defense documents
Merchants can send their dispute documents by uploading the files to the folder /Disputes in your SFTP. We accept one file per transaction in PDF format with a limit of 7 MB.
The file has to use the following naming specification:
Uniqueid_[optional merchant naming]
Example: For a merchant that wants to add a date and their merchantID, this would be the file name:
8a83948355021710015507ccee0869a1_2019-11-01_merchantID1224.pdf
For more information on how to access our SFTP, contact your Account Manager.
Last modified 1yr ago
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