Disputes

All Brazilian transactions disputes will be informed in a report called Disputes Report.

This report will be placed in the merchant’s home folder in our SFTP (same folder merchant`s already receive other reports) and will contain all information about the disputes, including UniqueID, merchant transaction id, amount, dispute reason, dispute expiry date and a status – Open, Win, Lose.

	Arquivo	Modificado
	EXAMPLE__DISPUTES__REPORT_2019-12-23.csv	dez 24, 2019 by Fernando Garcia

3KB

EXAMPLE__DISPUTES__REPORT_2019-12-23.csv

EXAMPLE_DISPUTES_REPORT_2019-12-23.CSV

Name	Description	Format	Example
Record Type	The type of the record line. Can be Chargeback Second Chargeback, Chargeback Reversal	AN [a-zA-Z0-9_]	Chargeback
Psp Reference	Unique id of the transaction related to the dispute	AN [a-zA-Z0-9_]	8a83948355021710015507ccee0869a1
Merchant Reference	Reference for the transaction sent by merchant	AN [a-zA-Z0-9_]	c4345h534aVwJE
Payment Method	Brand of the card	AN [a-zA-Z0-9_]	VISA
Payument Date	Date of when the transaction happened in UTC	MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM)	12/23/2019 16:28:41 UTC(+00:00)
CB Notification Case Number	Identification of the dispute at the acquirer	AN [a-zA-Z0-9_]	2791QAT326851
Reason Code	Reason code of the dispute	NNN.NNN.NNN	000.100.222
Dispute Reason	Description of the reason code	AN [a-zA-Z0-9_]	Transaction Not Recognized By Cardholder
Payment Amount	Amount of original transaction	N13[0- 9]{1,10}\.[0 -9]{2}	54.12
Payment Currency	Currency of the original transaction using ISO4217	A3 [a-zA-Z]	BRL
Dispute amount	Amount of the dispute	N13[0- 9]{1,10}\.[0 -9]{2}	54.12
Dispute Currency	Currency of the original transaction using ISO4217	A3 [a-zA-Z]	BRL
Psp Notified At	Date of when PrimeiroPay was notified	MM/DD/YYYY	12/23/2019
Connector Tx Id	Transaction ID of the acquirer	AN [a-zA-Z0-9_]	10551804345FV948MMVD
Shopper Name	Shopper name informed in the original transaction	AN [a-zA-Z0-9_]	José Silva
Shopper email	Shopper email informed in the original transaction	AN [a-zA-Z0-9_]	[e-mail]
Shopper IP	Shopper IP informed in the original transaction	AN [a-zA-Z0-9_]	234.235.124.243
Shopper Country	Shopper Country informed in the original transaction	AN [a-zA-Z]	BR
Card Bin	First 6 digits of the card	N6[0- 9]	411111
ThreeD Directory Response	Acqurer response for 3d directory, when available	AN [a-zA-Z0-9_]	A
ThreeD Authentication Response	Acqurer response for 3d authentication, when available	AN [a-zA-Z0-9_]	Y
Cvc2 Response	Acqurer response for CVC2 matching, when available	AN [a-zA-Z0-9_]	Y
Avs Response	Cvc2 mathcing Response	N2[0- 9]{1,10}\.[0 -9]{2}	12
Dispute Expiry	Date and time of when the dispute will be open and accepting defense materials.	MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM)	12/30/2019 16:28:41 UTC(+00:00)
Final Outcome	Open for new rtransactions, Win or Lose for when you win or lose a dispute.	AN [a-zA-Z0-9_]	Win

Sending defense documents

Merchants can send their dispute documents by uploading the files to the folder /Disputes in your SFTP. We accept one file per transaction in PDF format with a limit of 7 MB.

The file has to use the following naming specification:

Uniqueid_[optional merchant naming]

Example: For a merchant that wants to add a date and their merchantID, this would be the file name:

8a83948355021710015507ccee0869a1_2019-11-01_merchantID1224.pdf

For more information on how to access our SFTP, contact your Account Manager.