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All Brazilian transactions disputes will be informed in a report called Disputes Report.
This report will be placed in the merchant’s home folder in our SFTP (same folder merchant`s already receive other reports) and will contain all information about the disputes, including UniqueID, merchant transaction id, amount, dispute reason, dispute expiry date and a status – Open, Win, Lose.
Sending defense documents
Merchants can send their dispute documents by uploading the files to the folder /Disputes in your SFTP. We accept one file per transaction in PDF format with a limit of 7 MB.
The file has to use the following naming specification:
Uniqueid_[optional merchant naming]
Example: For a merchant that wants to add a date and their merchantID, this would be the file name:
For more information on how to access our SFTP, contact your Account Manager.