Disputes

All Brazilian transactions disputes will be informed in a report called Disputes Report.

This report will be placed in the merchant’s home folder in our SFTP (same folder merchant`s already receive other reports) and will contain all information about the disputes, including UniqueID, merchant transaction id, amount, dispute reason, dispute expiry date and a status – Open, Win, Lose.

Arquivo

Modificado

EXAMPLE__DISPUTES__REPORT_2019-12-23.csv

dez 24, 2019 by Fernando Garcia

Name

Description

Format

Example

Record Type

The type of the record line. Can be Chargeback Second Chargeback, Chargeback Reversal

AN [a-zA-Z0-9_]

Chargeback

Psp Reference

Unique id of the transaction related to the dispute

AN [a-zA-Z0-9_]

8a83948355021710015507ccee0869a1

Merchant Reference

Reference for the transaction sent by merchant

AN [a-zA-Z0-9_]

c4345h534aVwJE

Payment Method

Brand of the card

AN [a-zA-Z0-9_]

VISA

Payument Date

Date of when the transaction happened in UTC

MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM)

12/23/2019 16:28:41 UTC(+00:00)

CB Notification Case Number

Identification of the dispute at the acquirer

AN [a-zA-Z0-9_]

2791QAT326851

Reason Code

Reason code of the dispute

NNN.NNN.NNN

000.100.222

Dispute Reason

Description of the reason code

AN [a-zA-Z0-9_]

Transaction Not Recognized By Cardholder

Payment Amount

Amount of original transaction

N13[0- 9]{1,10}\.[0 -9]{2}

54.12

Payment Currency

Currency of the original transaction using ISO4217

A3 [a-zA-Z]

BRL

Dispute amount

Amount of the dispute

N13[0- 9]{1,10}\.[0 -9]{2}

54.12

Dispute Currency

Currency of the original transaction using ISO4217

A3 [a-zA-Z]

BRL

Psp Notified At

Date of when PrimeiroPay was notified

MM/DD/YYYY

12/23/2019

Connector Tx Id

Transaction ID of the acquirer

AN [a-zA-Z0-9_]

10551804345FV948MMVD

Shopper Name

Shopper name informed in the original transaction

AN [a-zA-Z0-9_]

José Silva

Shopper email

Shopper email informed in the original transaction

AN [a-zA-Z0-9_]

josesilva@provider.com

Shopper IP

Shopper IP informed in the original transaction

AN [a-zA-Z0-9_]

234.235.124.243

Shopper Country

Shopper Country informed in the original transaction

AN [a-zA-Z]

BR

Card Bin

First 6 digits of the card

N6[0- 9]

411111

ThreeD Directory Response

Acqurer response for 3d directory, when available

AN [a-zA-Z0-9_]

A

ThreeD Authentication Response

Acqurer response for 3d authentication, when available

AN [a-zA-Z0-9_]

Y

Cvc2 Response

Acqurer response for CVC2 matching, when available

AN [a-zA-Z0-9_]

Y

Avs Response

Cvc2 mathcing Response

N2[0- 9]{1,10}\.[0 -9]{2}

12

Dispute Expiry

Date and time of when the dispute will be open and accepting defense materials.

MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM)

12/30/2019 16:28:41 UTC(+00:00)

Final Outcome

Open for new rtransactions, Win or Lose for when you win or lose a dispute.

AN [a-zA-Z0-9_]

Win

Sending defense documents

Merchants can send their dispute documents by uploading the files to the folder /Disputes in your SFTP. We accept one file per transaction in PDF format with a limit of 7 MB.

The file has to use the following naming specification:

Uniqueid_[optional merchant naming]

Example: For a merchant that wants to add a date and their merchantID, this would be the file name:

8a83948355021710015507ccee0869a1_2019-11-01_merchantID1224.pdf

For more information on how to access our SFTP, contact your Account Manager.