# Disputes All Brazilian transactions disputes will be informed in a report called Disputes Report. This report will be placed in the merchant’s home folder in our SFTP (same folder merchant\`s already receive other reports) and will contain all information about the disputes, including UniqueID, merchant transaction id, amount, dispute reason, dispute expiry date and a status – Open, Win, Lose. | | Arquivo | Modificado | | - | --------------------------------------------- | ------------------------------- | | | EXAMPLE\_\_DISPUTES\_\_REPORT\_2019-12-23.csv | dez 24, 2019 by Fernando Garcia | {% file src="" %} EXAMPLE\_DISPUTES\_REPORT\_2019-12-23.CSV {% endfile %} | **Name** | **Description** | **Format** | **Example** | | ------------------------------ | ------------------------------------------------------------------------------------- | --------------------------------------- | ---------------------------------------- | | Record Type | The type of the record line. Can be Chargeback Second Chargeback, Chargeback Reversal | AN \[a-zA-Z0-9\_] | Chargeback | | Psp Reference | Unique id of the transaction related to the dispute | AN \[a-zA-Z0-9\_] | 8a83948355021710015507ccee0869a1 | | Merchant Reference | Reference for the transaction sent by merchant | AN \[a-zA-Z0-9\_] | c4345h534aVwJE | | Payment Method | Brand of the card | AN \[a-zA-Z0-9\_] | VISA | | Payument Date | Date of when the transaction happened in UTC | MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM) | 12/23/2019 16:28:41 UTC(+00:00) | | CB Notification Case Number | Identification of the dispute at the acquirer | AN \[a-zA-Z0-9\_] | 2791QAT326851 | | Reason Code | Reason code of the dispute | NNN.NNN.NNN | 000.100.222 | | Dispute Reason | Description of the reason code | AN \[a-zA-Z0-9\_] | Transaction Not Recognized By Cardholder | | Payment Amount | Amount of original transaction | N13\[0- 9]{1,10}\\.\[0 -9]{2} | 54.12 | | Payment Currency | Currency of the original transaction using ISO4217 | A3 \[a-zA-Z] | BRL | | Dispute amount | Amount of the dispute | N13\[0- 9]{1,10}\\.\[0 -9]{2} | 54.12 | | Dispute Currency | Currency of the original transaction using ISO4217 | A3 \[a-zA-Z] | BRL | | Psp Notified At | Date of when PrimeiroPay was notified | MM/DD/YYYY | 12/23/2019 | | Connector Tx Id | Transaction ID of the acquirer | AN \[a-zA-Z0-9\_] | 10551804345FV948MMVD | | Shopper Name | Shopper name informed in the original transaction | AN \[a-zA-Z0-9\_] | José Silva | | Shopper email | Shopper email informed in the original transaction | AN \[a-zA-Z0-9\_] | | | Shopper IP | Shopper IP informed in the original transaction | AN \[a-zA-Z0-9\_] | 234.235.124.243 | | Shopper Country | Shopper Country informed in the original transaction | AN \[a-zA-Z] | BR | | Card Bin | First 6 digits of the card | N6\[0- 9] | 411111 | | ThreeD Directory Response | Acqurer response for 3d directory, when available | AN \[a-zA-Z0-9\_] | A | | ThreeD Authentication Response | Acqurer response for 3d authentication, when available | AN \[a-zA-Z0-9\_] | Y | | Cvc2 Response | Acqurer response for CVC2 matching, when available | AN \[a-zA-Z0-9\_] | Y | | Avs Response | Cvc2 mathcing Response | N2\[0- 9]{1,10}\\.\[0 -9]{2} | 12 | | Dispute Expiry | Date and time of when the dispute will be open and accepting defense materials. | MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM) | 12/30/2019 16:28:41 UTC(+00:00) | | Final Outcome | Open for new rtransactions, Win or Lose for when you win or lose a dispute. | AN \[a-zA-Z0-9\_] | Win | **Sending defense documents** Merchants can send their dispute documents by uploading the files to the folder /Disputes in your SFTP. We accept **one file** per transaction in **PDF** format with a limit of **7 MB**. The file has to use the following naming specification: **Uniqueid\_\[optional merchant naming]** Example: For a merchant that wants to add a date and their merchantID, this would be the file name: 8a83948355021710015507ccee0869a1\_2019-11-01\_merchantID1224.pdf For more information on how to access our SFTP, contact your Account Manager.