# Disputes

All Brazilian transactions disputes will be informed in a report called Disputes Report.

This report will be placed in the merchant’s home folder in our SFTP (same folder merchant\`s already receive other reports) and will contain all information about the disputes, including UniqueID, merchant transaction id,  amount, dispute reason, dispute expiry date and a status – Open, Win, Lose.

|   | Arquivo                                       | Modificado                      |
| - | --------------------------------------------- | ------------------------------- |
|   | EXAMPLE\_\_DISPUTES\_\_REPORT\_2019-12-23.csv | dez 24, 2019 by Fernando Garcia |

{% file src="/files/-MGy8-CZuWK9C2K2ST63" %}
EXAMPLE\_DISPUTES\_REPORT\_2019-12-23.CSV
{% endfile %}

| **Name**                       | **Description**                                                                       | **Format**                              | **Example**                              |
| ------------------------------ | ------------------------------------------------------------------------------------- | --------------------------------------- | ---------------------------------------- |
| Record Type                    | The type of the record line. Can be Chargeback Second Chargeback, Chargeback Reversal | AN \[a-zA-Z0-9\_]                       | Chargeback                               |
| Psp Reference                  | Unique id of the transaction related to the dispute                                   | AN \[a-zA-Z0-9\_]                       | 8a83948355021710015507ccee0869a1         |
| Merchant Reference             | Reference for the transaction sent by merchant                                        | AN \[a-zA-Z0-9\_]                       | c4345h534aVwJE                           |
| Payment Method                 | Brand of the card                                                                     | AN \[a-zA-Z0-9\_]                       | VISA                                     |
| Payument Date                  | Date of when the transaction happened in UTC                                          | MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM) | 12/23/2019 16:28:41 UTC(+00:00)          |
| CB Notification Case Number    | Identification of the dispute at the acquirer                                         | AN \[a-zA-Z0-9\_]                       | 2791QAT326851                            |
| Reason Code                    | Reason code of the dispute                                                            | NNN.NNN.NNN                             | 000.100.222                              |
| Dispute Reason                 | Description of the reason code                                                        | AN \[a-zA-Z0-9\_]                       | Transaction Not Recognized By Cardholder |
| Payment Amount                 | Amount of original transaction                                                        | N13\[0- 9]{1,10}\\.\[0 -9]{2}           | 54.12                                    |
| Payment Currency               | Currency of the original transaction using ISO4217                                    | A3 \[a-zA-Z]                            | BRL                                      |
| Dispute amount                 | Amount of the dispute                                                                 | N13\[0- 9]{1,10}\\.\[0 -9]{2}           | 54.12                                    |
| Dispute Currency               | Currency of the original transaction using ISO4217                                    | A3 \[a-zA-Z]                            | BRL                                      |
| Psp Notified At                | Date of when PrimeiroPay was notified                                                 | MM/DD/YYYY                              | 12/23/2019                               |
| Connector Tx Id                | Transaction ID of the acquirer                                                        | AN \[a-zA-Z0-9\_]                       | 10551804345FV948MMVD                     |
| Shopper Name                   | Shopper name informed in the original transaction                                     | AN \[a-zA-Z0-9\_]                       | José Silva                               |
| Shopper email                  | Shopper email informed in the original transaction                                    | AN \[a-zA-Z0-9\_]                       | <josesilva@provider.com>                 |
| Shopper IP                     | Shopper IP informed in the original transaction                                       | AN \[a-zA-Z0-9\_]                       | 234.235.124.243                          |
| Shopper Country                | Shopper Country informed in the original transaction                                  | AN \[a-zA-Z]                            | BR                                       |
| Card Bin                       | First 6 digits of the card                                                            | N6\[0- 9]                               | 411111                                   |
| ThreeD Directory Response      | Acqurer response for 3d directory, when available                                     | AN \[a-zA-Z0-9\_]                       | A                                        |
| ThreeD Authentication Response | Acqurer response for 3d authentication, when available                                | AN \[a-zA-Z0-9\_]                       | Y                                        |
| Cvc2 Response                  | Acqurer response for CVC2 matching, when available                                    | AN \[a-zA-Z0-9\_]                       | Y                                        |
| Avs Response                   | Cvc2 mathcing Response                                                                | N2\[0- 9]{1,10}\\.\[0 -9]{2}            | 12                                       |
| Dispute Expiry                 | Date and time of when the dispute will be open and accepting defense materials.       | MM/DD/YYYY HH:MM:DD timezone (+/-HH:MM) | 12/30/2019 16:28:41 UTC(+00:00)          |
| Final Outcome                  | Open for new rtransactions, Win or Lose for when you win or lose a dispute.           | AN \[a-zA-Z0-9\_]                       | Win                                      |

**Sending defense documents**

Merchants can send their dispute documents by uploading the files to the folder /Disputes in your SFTP. We accept **one file** per transaction in **PDF** format with a limit of **7 MB**.

The file has to use the following naming specification:

**Uniqueid\_\[optional merchant naming]**

Example: For a merchant that wants to add a date and their merchantID, this would be the file name:

8a83948355021710015507ccee0869a1\_2019-11-01\_merchantID1224.pdf

For more information on how to access our SFTP, contact your Account Manager.


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